• Check booking document aligned to booking policy. • Apply to create new customer account, and extend new material in SAP • Create & update sales orders in SAP, while ensure the accuracy of the data input. • Closely communicate with customer & sales to understand the order status (Lab / DEP / Payment…) and maintain the information in system. • Coordinate with customers on collecting payment & L/C, and notify finance team • Send shipping instructions to buyer or warehouse, timely track the shipping date. • Coordinate with logistics team to expedite shipment. Provide shipping documents to customer and assist them to solve problem. • Billing upon revenue policy, and support finance to complete internal audit. • Apply VAT Invoice upon completion of delivery. • Timely send installation notice to service team. • Tracking A/R collection ASAP • Take customer satisfaction as high priority, handle customer requests, inquiries and complaints in a proper and timely manner. • Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow.

【Competence Qualifications】 A. Motivation: • Always strives to reach goal with a high level customer oriented mindset • Strong Learning willingness • Positive and responsible • Enjoy team work with good team spirit • Enjoy dynamic environment able to drive actions B. Knowledge: • Customer Service relevant experience • Office software • International trading knowledge • SAP/ERP system knowledge & Operation • Product knowledge • Logistic knowledge C. Capability: • Oral & Written English • Excellent Communication skill with Strong collaboration, influencing and convincing capability • Strong logical thinking • End to end management • Ability to work in cross-functional teams • Project management (e.g. process optimization etc.) • Risk management capability • Problem solving skills • Change management