Key Responsibilities Pre-Sales Technical Support: Partner with the sales team to respond to complex technical inquiries, assess customer workflows, and recommend optimal cell analysis solutions (flow cytometry, microplate readers, high-content screening, microscopy, etc.) that address customer research objectives. Product Demonstrations: Plan, prepare, and execute compelling product demonstrations – both in the field and in our demonstration laboratories – to showcase system capabilities, performance, and application versatility to prospectivecustomers. Customer Training & On-site Support: Deliver comprehensive on-site installation, training, and hand-over sessions to ensure customers are fully proficient in instrument operation, data acquisition, and analysis software. Provide ongoing post-sales troubleshooting and application assistance to maximize system uptime and customer satisfaction. Application Development: Collaborate with customers to design and optimize experimental protocols, develop new assayworkflows, and adapt our systems for emerging research areas such as immunotherapy, oncology, stem cell biology, and drug discovery. Scientific Seminars & User Meetings: Prepare and present technical seminars, workshops, and webinars to customers, potential clients, and internal teams. Organize and lead regional user group meetings to share best practices, application tips, and novel data. Market Intelligence & Feedback: Attend scientific conferences, technical trainings, and industry events to stay current with new trends, competitive products, and breakthrough discoveries. Feed customer insights and market needs back to the product management and R&D teams to influence future product development. Collaboration & Documentation: Work cross-functionally with service engineers, quality assurance, and marketing to resolve technical issues, create application notes, whitepapers, and technical bulletins. Maintain accurate records of customer visits, support activities, and application projects. Qualifications Education: Master’s degree or above in Immunology, Molecular Biology, Cell Biology, or a closely related field. A Ph.D. is highly preferred. Technical Expertise: Solid hands-on experience with at least two of the following technologies – flow cytometry (including multi-color panels and cell sorting), microplate-based assays (absorbance, fluorescence, luminescence), high-content screening (HCS) systems, and automated microscopy. Experience with image analysis software and data interpretation is a strong plus.Industry Experience: Minimum 2-3 years of relevant experience in a life science research laboratory, preferably with exposure to customer-facing roles (field applications, technical support, or product specialist). Candidates with a strong academic background and proven collaborative projects are also welcome. Communication Skills: Good verbal and written communication skills in both English and Chinese. Ability to convey complex scientific concepts clearly and persuasively to diverse audiences – from laboratory technicians to senior researchers and procurement managers. Problem-Solving Attitude: A proactive, analytical mindset with the ability to troubleshoot instrument and application issues independently, often under time-sensitive conditions. Learning Agility: Eager and capable of quickly mastering new technologies, software platforms, and emerging applicationfields. Travel: Willingness and ability to travel frequently (~ 50% of working time) to support customer sites, attend meetings, and conduct training events. Location: Nanjing or Suzhou city.

Key Responsibilities Pre-Sales Technical Support: Partner with the sales team to respond to complex technical inquiries, assess customer workflows, and recommend optimal cell analysis solutions (flow cytometry, microplate readers, high-content screening, microscopy, etc.) that address customer research objectives. Product Demonstrations: Plan, prepare, and execute compelling product demonstrations – both in the field and in our demonstration laboratories – to showcase system capabilities, performance, and application versatility to prospectivecustomers. Customer Training & On-site Support: Deliver comprehensive on-site installation, training, and hand-over sessions to ensure customers are fully proficient in instrument operation, data acquisition, and analysis software. Provide ongoing post-sales troubleshooting and application assistance to maximize system uptime and customer satisfaction. Application Development: Collaborate with customers to design and optimize experimental protocols, develop new assayworkflows, and adapt our systems for emerging research areas such as immunotherapy, oncology, stem cell biology, and drug discovery. Scientific Seminars & User Meetings: Prepare and present technical seminars, workshops, and webinars to customers, potential clients, and internal teams. Organize and lead regional user group meetings to share best practices, application tips, and novel data. Market Intelligence & Feedback: Attend scientific conferences, technical trainings, and industry events to stay current with new trends, competitive products, and breakthrough discoveries. Feed customer insights and market needs back to the product management and R&D teams to influence future product development. Collaboration & Documentation: Work cross-functionally with service engineers, quality assurance, and marketing to resolve technical issues, create application notes, whitepapers, and technical bulletins. Maintain accurate records of customer visits, support activities, and application projects. Qualifications Education: Master’s degree or above in Immunology, Molecular Biology, Cell Biology, or a closely related field. A Ph.D. is highly preferred. Technical Expertise: Solid hands-on experience with at least two of the following technologies – flow cytometry (including multi-color panels and cell sorting), microplate-based assays (absorbance, fluorescence, luminescence), high-content screening (HCS) systems, and automated microscopy. Experience with image analysis software and data interpretation is a strong plus.Industry Experience: Minimum 2-3 years of relevant experience in a life science research laboratory, preferably with exposure to customer-facing roles (field applications, technical support, or product specialist). Candidates with a strong academic background and proven collaborative projects are also welcome. Communication Skills: Good verbal and written communication skills in both English and Chinese. Ability to convey complex scientific concepts clearly and persuasively to diverse audiences – from laboratory technicians to senior researchers and procurement managers. Problem-Solving Attitude: A proactive, analytical mindset with the ability to troubleshoot instrument and application issues independently, often under time-sensitive conditions. Learning Agility: Eager and capable of quickly mastering new technologies, software platforms, and emerging applicationfields. Travel: Willingness and ability to travel frequently (~ 50% of working time) to support customer sites, attend meetings, and conduct training events. Location: Nanjing or Suzhou city.