Key Responsibilities: 1. The scope of this position may include any of the following functions    Perform good order to cash support such as order placement, order fulfillment and shipment arrangement    Keep close contact with warehouse & monitor logistics and handle document    Prompt respond to customer inquiry from all means like telephone, emails & etc.    Proactive contact with customers to establish a good & harmonize relationship    Positive response to ad hoc issue and trouble shoots the non routine issues    Provide regular reporting required by line manager timely and accurately    Act as a good moderator between internal and external customers

岗位职责： 1. 执行从订单到现金的流程支持工作，例如订单提交、订单履行和发货安排 2. 与仓库保持密切联系，监控物流并处理相关文件 3. 通过电话、电子邮件等方式迅速回应来自客户的各种咨询 4. 主动与客户联系，建立良好的和谐关系 5. 积极应对临时问题并解决非常规问题 6. 及时、准确地向直属经理提供所需的定期报告 7. 在内部和外部客户之间充当良好的协调者