Job Title : Service Digital Transformation Advisory Key Responsibilities: Communicate closely with business departments: Gain a deep understanding of business needs and collaborate with cross-functional teams to design and optimize digital solutions. 2. Project Management: Manage and advance digital transformation projects as a project manager, overseeing everything from requirements analysis and solution design to implementation and performance evaluation, ensuring projects are completed on time and to a high standard. 3. Integrate AI tools and capabilities: Implement AI tools and capabilities into digital solutions such as intelligent customer service bots, sentiment analysis systems, and automated ticket processing. 4. Collaborate with IT teams: Ensure smooth integration and technical support for AI solutions, serving as a bridge between IT and business by effectively communicating technical details and business needs, coordinating internal and external resources, and resolving technical challenges during project implementation. Requirements: Education: Bachelor's degree or higher in Computer Science, Information Technology, or a related field. 2. Experience: At least 5 years of experience in customer service or related fields, with familiarity in customer service processes and digital transformation case studies. 3. AI Knowledge: Deep understanding of artificial intelligence technologies, including but not limited to machine learning, natural language processing, and intelligent voice interaction, along with knowledge of their applications in the customer service domain. 4. Project Management Skills: Excellent project management skills, capable of efficiently managing project schedules, costs, quality, and risks. 5. Communication and Teamwork: Outstanding communication skills and team collaboration abilities, capable of effectively communicating with team members from diverse backgrounds and solving problems together.

英语口语流利 6. English Proficiency: Fluent in English speaking, listening, reading, and writing, with the ability to communicate internationally without barriers. 7. Preferred Qualifications: Experience successfully implementing customer service AI projects and familiarity with CRM systems or relevant technical support tools.