"• Order Processing • Shipment Arrangement • Support sales to meet customer demand, ETA, monitoring order status, etc • Support on monthly closing and data management" • 订单处理 • 货物安排 • 协助销售以满足客户需求、确定交货时间、监控订单状态等 • 协助每月结账及数据管理”

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes. 作为您所负责客户群的首要客户联络人，您需确保满足所有客户的需求和期望。您将接听来自客户的来电和回复相关的电子邮件，内容涉及订单查询（包括发货日期、问题、订单变更、维修和退货申请）。您还需与其他部门（如技术支持、物流、制造、区域销售经理、产品经理等）进行沟通，以解决客户问题。您将处理订单，包括订单录入、加快订单处理、变更订单、退货、监控订单状态以及解决差异问题。您将充当变革推动者，寻找改进客户关怀流程的方法。