"The job position is for after-sales customer service, mainly responsibility are as follows: 1. Create main units RMA# in SAP with standard process. A. Create or change customer account with supporting documents. B. Judge warranty based on system records, verify invoice/delivery notes from customer. C. Communicate with technical support/repair engineer for industrial printer onsite service. D. Create RMA in CRM / RMA Portal 2. Create Accesssory RMA# with offline process. 3. Make quotation for out of warranty RMA request. 4. Respond to customer inquires within 4 hours. 5. Communicate with customers to handle those physical goods received but no RMA# units. 6. Hongkong & Taiwan RMA# release. 7. Aging RMA# clean up. 8. Provide support to other after-service issues if needed." “这个职位是负责售后客户服务的，主要职责如下： 1. 在 SAP 系统中使用标准流程创建主维修单号（RMA#）。 A. 根据相关文件创建或修改客户账户。 B. 根据系统记录判断保修情况，核实来自客户的发票/送货单。 C. 与技术支持/维修工程师沟通，进行工业打印机的现场服务。 D. 在 CRM/维修单管理门户中创建维修单。 2. 通过离线方式创建配件维修申请编号。 3. 对超出保修期的维修申请给出报价。 4. 在 4 小时内回复客户咨询。 5. 与客户沟通，处理那些已收到但没有 RMA# 编号的实物商品。 6. 香港及台湾地区 RMA# 发布。 7. 老化 RMA# 清理工作。 8. 如有需要，可为其他售后服务问题提供支持。

"1. Bachelor degree 2. Experience in office including word/excel/outlook 3. Experience in SAP 4. Able to read and reply Email in English 5. 2+ year customer service experience is preferred. 6. After service concept is preferred" 1. 学士学位 2. 工作经历包括使用 word、excel 和 outlook 软件的经验。 3. SAP 经验 4. 能够阅读并回复用英语写的电子邮件 5. 具有两年以上客户服务经验者优先。 6. 在服务理念被优先考虑之后