Works under direct supervision to provide satisfactory and quality customer service. • Obtains customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased. • Answering basic customer inquires on product availability, maintenance, and the status of orders. • Resolves basic customers' service or billing complaints. • Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Create the PR per SO from system to manage the SAP system, arrange the shipment per SO terms • Others assignment as required.

Diploma/Degree in any field with minimum 5 years of relevant experience. • Experience in HVAC/manufacturing industry is an advantage. • Familiar with SAP system is preferred. • Comfortable in supporting SEA region. • Good communication and time management skill.