"Key Responsibilities: • After-sales automation technical support, include help users in operating, troubleshooting and resolve technical issues in a timely manner. • Conduct product training sessions for customers. • Collect user feedback and build solid relationship with customer. • Pre-sales support, such as customer visit, process simulation, software demo, application support, etc. "

"Minimum Requirements/Qualifications: • Familiar with workflow, such as drug discovery or molecular biology or cell culture. • Familiar with automation instrument. Experienced with liquid handler, or big automation system is preferred. • Self-motivated, positive attitude, customer focused, and willing to work under pressure • Bachelor degree or above is required with majoring in Biotechnology or related background • Good English reading and writing skills. "