Key Accountabilities: The Role and responsibilities will include Ø Provide helpdesk service to China Users and workshop computers, record all tickets in service desk system. Ø Provide Helpdesk Ticket Monthly Report for analysis. Ø Assist vendor or IT on OA equipments support, such as MFP, Printer, Projector, Audio & Video system, etc. Ø Assist IT on AD Account Management (Creation, Modification and Deletion). Ø Assist IT on File Server Management (Folder authorization and etc). Ø Assist vendor or IT on network and voice cabling maintenance. Ø Provide document support on IT Procurement, such as payment and quotation preparation. Ø Assist IT on IT Cost Allocation and Payment (network rental, printing fee, conf call fee, etc). Ø Assist IT on Fix Assets Management. Ø Assist IT on Computer Room Management. Ø Assist on IT Project Implementation (ELV, Infra , SAP and etc). Ø Provide support on any other tasks assigned by IT Qualifications and Requirements: Ø Associate degree or above in computer or information science related major

Ø Minimum 2-3 years related helpdesk support experience, preferably in a related industry Ø Familiar with Microsoft client operating system products, Microsoft Office products, PC hardware Ø Good command of both spoken and written English Ø Good interpersonal, problem solving, communication and presentation skills Ø Mature, self-motivated, initiative, flexible and be able to work independently under pressure Ø Analytical thinking, reliable work quality, proactive working style, good team player Ø Result-driven and customer-oriented