Job Responsibilities 1. Manage the entire lifecycle of Thermo Fisher’s service spare parts orders, including order receipt, entry, tracking, and delivery confirmation. Ensure order information is accurate and meets customer delivery requirements. 2. Use the SAP system to place orders, conduct spare parts inventory checks, assign order priorities, and handle initial processing of abnormal orders (e.g., stock shortages, price discrepancies, address changes). Monitor and ensure overall master data setup in SAP PR1. 3. Act as a core communication hub for spare parts order-related matters. Maintain efficient communication with internal cross-functional departments (technical service, logistics, Finance, TC) and external customers to update order progress, answer inquiries, and improve customer satisfaction. 4. Regularly organize order data (e.g., delivery rate, processing efficiency, abnormal rate) and generate concise analysis reports to provide data support for optimizing order processes and reducing operational risks. 5. Other tasks assigned by Leader.

Requirements 1. Education: College degree or above 2. Work Experience: At least 2 years of working experience in order management, supply chain operations, or related positions. 3. English Proficiency: Excellent English communication skills in both written and spoken forms. Capable of independently handling English orders, customer emails, and international business communications. 4. System Skills: Proficient in SAP system operations, with the ability to independently complete order entry, inventory verification, and data export. Familiar with Microsoft Office software (Excel data processing, Word…). 5. Result-Oriented; Good communication skills; Strong responsibility and able to work under pressure.