• Network Infrastructure Management o Design and implement system configurations, oversee installations, and enforce standards for network environments. o Document processes, procedures, and best practices to ensure consistency and knowledge sharing. • Voice Architecture Operate & Deployment o Operate and deploy Cisco voice solutions (e.g., Cisco Unified Communications Manager, Webex Calling) across retail stores, warehouses, and offices, ensuring high availability and seamless integration with existing networks. o Manage IP phone provisioning, gateways, while migrating legacy PSTN services to IPT systems. • Performance Optimization & Troubleshooting o Monitor network performance, diagnose issues, and resolve outages promptly. o Collaborate with network architects to optimize architectures and schedule upgrades. • Budget & Resource Management o Plan and manage budgets for network assets, services, and projects. • Solution Design & Resilience o Support the design and deployment of new solutions while enhancing the resilience of existing systems. • Technical Evolution Projects o Contribute to projects focused on evolving network technologies, ensuring robust internet access, security, and infrastructure scalability. o Facilitate partnerships with internal and external stakeholders to align network capabilities with business goals. • Technical Guidance & Stakeholder Engagement o Provide expert advice on network configurations, security, and infrastructure to both internal teams and external partners. o Conduct regular meetings with key stakeholders to align priorities and ensure project success.

• Education & Experience o Bachelor’s degree in computer science, Computer Engineering, or a related field. o Minimum 10 years of network operations experience in multinational corporations (MNCs). • Certifications o CCNP certification required; CCIE and/or CISSP highly desirable. o PMP is a plus o Strong problem-solving, project management, and decision-making skills • Technical Expertise o In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP, IPSEC, HSRP, BGP, OSPF, 802.11, QoS). o Proficiency with network devices from vendors such as Cisco/Meraki, Huawe. o Experience designing and implementing complex architectures (LAN, WAN, WLAN, SD WAN) using traditional and cloud-based technologies. o Experience with Cisco Voice platform (CUCM, UCCX, Unity Connection) • Network Security o Strong understanding of security principles, with hands-on experience managing firewalls, VPNs, intrusion detection/prevention systems, and other security tools. • Cloud Networking o Familiarity with cloud platforms (Azure, Google Cloud) and integrating cloud services into existing networks. • Monitoring & Troubleshooting o Skilled in using network management tools to monitor performance, conduct root cause analysis, and ensure availability. o Exceptional analytical and problem-solving skills for resolving complex issues. o Knowledge of ITIL frameworks for service management. • Industry & Cultural Fit o Experience working with international brands in China, spanning multiple business units. o Excellent written and verbal English communication skills for multicultural collaboration. • Soft Skills o Hands-on, proactive approach to problem-solving and project delivery. o Strong problem-solving, project management, and decision-making skills o Strong collaboration and interpersonal skills to engage effectively with diverse teams.