• Access enabling technology to perform the collection and filing of onboarding documents, coordination of background and reference checks and initiating provisioning for new joiners. • Fully document the transaction in case management system including the communication with customers. • Respond to new hires and stakeholders’ requests, inquiries, and concerns with superior level of quality. • Provide timely follow-up and resolution to customers and stakeholders’ need. • Ensure that KPI and business performance goals are performed and met. • Escalate complex transactions to appropriate team/ tier for resolution or contact third party vendors as appropriate. • Raise any system or process issue to J&J R&O Team Lead as soon as identified, to seek proper support and resolution. • Highlight any areas for improvement on daily operational processes and provide necessary support to implement these initiatives. • Join the R&O weekly huddle and other meetings with stakeholders. • Establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner.

• Demonstrates customer orientation and excellent customer service skills • Strong organization skills, attention to detail and follow through to resolve any outstanding issues • Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance • Demonstrated understanding how work and local activities integrate with other HR functional work and in alignment with HR standards. • Discretion, professionalism, confidentiality and judgment • Excellent communication skills with a clear, concise and professional manner • Ability to accurately collect information in order to understand and assess the clients’ needs and situation • Will be trusted to secure and maintain confidential information • Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications (e.g., MS Office, email, fax, Internet) • Ability to work effectively in a fast-paced, self-directed team-based environment • Enthusiastic team player with a strong drive to create a positive work environment • Ability to perform administrative activities • Experience partnering internally and externally to address people-related challenges • Uses a collaborative and employee and customer-focused mindset • Understand short-term and long-term implications of decisions and actions • Basic understanding of business, financial and organizational factors in relation to HR activities • Deliver exceptional service through tools and processes; experience suggesting areas for improvement on to support continuous improvement efforts