Job Description 1. Fulfilment Operations Management:  Lead end-to-end fulfilment operations from supplier PO issuance to final customer delivery.  Ensure fulfilment SLA, inbound turnaround time, warehouse processing efficiency, and on-time delivery performance are achieved.  Build scalable fulfilment processes and SOPs to support rapid business expansion.  Drive continuous improvement initiatives across operational workflows and customer fulfilment experience.  Monitor operational KPIs and establish performance governance mechanisms. 2. Warehouse & Inventory Management:  Oversee warehouse operations including bonded warehouse, FTZ, and local storage facilities.  Optimize warehouse utilization, inventory accuracy, and storage efficiency.  Establish inventory control mechanisms to reduce stock discrepancies, aged inventory, and SLOB risks.  Collaborate with internal stakeholders and 3PL partners to improve inbound and outbound efficiency.  Drive cycle count and inventory reconciliation governance. 3. Logistics & Distribution Management:  Manage domestic transportation, last-mile delivery operations, and regional logistics execution.  Ensure smooth fulfilment processes for bonded, LMW, FTZ, and tax-exempt customer deliveries.  Drive logistics cost optimization while maintaining service quality and delivery performance.  Monitor logistics vendors and transportation partners against agreed SLAs.  Lead escalation management for critical shipment and fulfilment issues. 4. Supplier & 3PL Performance Management:  Develop supplier fulfilment tracking and operational performance review mechanisms.  Drive supplier shipment timeliness, inbound compliance, and fulfilment accuracy improvements.  Manage third-party logistics (3PL) service providers and conduct regular operational reviews.  Negotiate operational terms, service scope, and process improvements with logistics partners. 5. Systems, Compliance & Process Governance:  import/export regulations, customs requirements, and bonded warehouse policies.  Drive fulfilment digitalization and operational visibility through WMS, ERP, TMS, and fulfilment systems.  Establish operational dashboards and reporting mechanisms for management visibility.  Lead fulfilment process standardization and risk management initiatives.

Qualifications  Bachelor’s degree or above in Supply Chain Management, Logistics, Business Administration, or related disciplines.  8–12 years of experience in fulfilment operations, warehousing, logistics, or supply chain management within B2B industrial, manufacturing, e-commerce, or procurement industries.  Proven experience managing warehouse operations, fulfilment SLA, inventory control, and logistics networks.  Familiar with bonded warehouse operations, FTZ/LMW compliance, and import/export procedures in Indonesia.  Strong operational leadership, stakeholder management, and problem-solving capabilities.  Experience managing 3PL providers and supplier operational performance.  Strong analytical capability with data-driven decision-making skills.  Familiar with WMS, ERP, TMS, and fulfilment-related systems.  Fluent in Mandarin o support regional and supplier communications.