Role Description As a Microsoft Teams Cloud Solution Architect, you will be a key technical resource for customers, delivering proactive services such as education workshops, assessments, and expert guidance. You will work closely with clients to optimize their Microsoft Teams environment, including Teams Telephony, governance, and integration with the broader Microsoft 365 ecosystem. You will: • Join a highly motivated team of industry experts. • Preview and work with cutting-edge Microsoft technologies. • Visit customers to train and share development and industry expertise. • Build strong customer relationships and ensure technical deliveries align with project milestones. • Be part of a thriving technical community focused on improving customer experience and collaboration. • Gain access to Microsoft’s consulting practice and product group support. • Continuously learn and grow professionally. • Analyze and resolve complex technical problems. • Maintain and extend certifications and contribute to best practices for Microsoft Teams and related technologies. • Demonstrate strong communication skills and strategic relationship-building with customers. • Possess excellent technical writing, presentation, and training capabilities. Technical Skills – Solution Area: Microsoft Teams + Teams Telephony • Deep expertise in Microsoft Teams, including Teams Telephony, Direct Routing, Calling Plans, and Operator Connect. • Experience with Teams administration, policy management, compliance, and security configurations. • Strong understanding of Microsoft 365 services and integration points with Teams (e.g., Exchange Online, SharePoint Online, OneDrive, Power Platform). • Proven experience in designing and implementing Teams governance frameworks and Center of Excellence (CoE) initiatives. • Hands-on experience with PowerShell scripting for Teams and Microsoft 365. • Knowledge of Microsoft Purview for data governance and compliance is a plus. • Familiarity with Microsoft Graph API for automation and integration is a plus. • Experience with Microsoft Intune for device and app management is a plus. • Exposure to Microsoft Teams Rooms setup and management is desirable. • Development experience (e.g., Teams App development, custom connectors) is optional but beneficial. • At least 5 years of experience with cloud and hybrid/on-premises infrastructures, architecture design, migrations, and technology management. • Ability to lead disaster recovery planning, voice architecture design, and performance tuning for Teams environments. • Proactively develops and executes a technical and professional learning plan with manager support. • Acts as a mentor and role model to less experienced colleagues. • Shares strategic insights and technical input across internal and external communities. • Participates in external technical events (e.g., conferences, webinars, hackathons) and shares learnings internally.

Preferred Certifications • Microsoft Teams Administrator Associate • Microsoft 365 Certified: Fundamentals Non-Technical/Soft Skills: • Strong Communication. • Ability to handle tough situations/spots. • Commitment/ownership/accountability. • Confident/Authoritative in handling customers/clients. • Ability to propose delivery roadmap based on opportunities. • Thrive to learn constantly.