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客服订单管理专员
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16-17万 上海 本科 3-5年 招聘 1 人 预计佣金 2.7K 08:44发布
72小时新发 外包
JD基本信息
岗位职责
1. Manage the entire lifecycle of Thermo Fisher’s service spare parts orders, including order receipt, entry, tracking, and delivery confirmation. Ensure order information is accurate and meets customer delivery requirements. 2. Use the SAP system to place orders, conduct spare parts inventory checks, assign order priorities, and handle initial processing of abnormal orders (e.g., stock shortages, price discrepancies, address changes). Monitor and ensure overall master data setup in SAP PR1. 3. Act as a core communication hub for spare parts order-related matters. Maintain efficient communication with internal cross-functional departments (technical service, logistics, Finance, TC) and external customers to update order progress, answer inquiries, and improve customer satisfaction. 4. Regularly organize order data (e.g., delivery rate, processing efficiency, abnormal rate) and generate concise analysis reports to provide data support for optimizing order processes and reducing operational risks. 5. Other tasks assigned by Leader.
任职要求
1.本科及以上学历 2.熟悉SAP系统 3 最好有订单处理相关经验;物流相关的内部系统沟通很多,有物流经验更好; 4. 对excel使用精通,能做简单数据分析; 5. 有外企经验为佳; 6.英文书面流利,(需要对接印度韩国日本新加坡新西兰客户)
所属行业:
医疗设备/器械
职能分类:
客服专员
工作城市:
上海,招聘1人,详细地址:上海市浦东新区新金桥路27号7号楼
职位要求
学历要求:
本科·统招
工作年限:
3-5年
技能/证书:
-
薪资福利
年薪范围:
16-17万*14薪
薪资福利:
薪资:税前12k ;13薪及10%bonus
团队架构
所属部门:
-
下属人数:
-
部门架构:
-
汇报对象:
-
职级职称:
-
面试信息
面试轮次:
2轮
面试流程:
2轮线下面试
视频面试:
不可以接受