• As main customer contact, responsible and accountable for managing day-to-day order enquiries and all order-related activities; guarantee a seamless order-flow. Being responsible for order acceptance, entry and validation incl. delivery note creation, shipment monitoring and posting VAT according to agreed customer-specific needs. • Responsible for material availability check and order confirmation incl. active feedback to customers in the event of deviations. Perform on time and accurate Advanced Shipping Notification, providing relevant information for the dispatch process and if applicable provide shipping documents (e.g. specific labels). • Clarification or initiation of the clarification of order blocks; deep understanding of existing BASF guidelines (credit blocks, dunning, Export restrictions, etc). • Returns processing and if necessary, credit/ debit note creation under consideration of local finance processes. • Manage local warehouses inventory and follow established processes/ controls to ensure the highest level of delivery performance and minimized costs (Aged Stock monitoring, write-off process, annual counting, physical stock taking.)

- University (e.g. Bachelor in Supply Chain Management, Business Administration + min. 3 yrs of professional experience) - Strong communication skills and Change Management know-how. Ability to work effectively in virtual team environment. - Strong strategic thinking and continuous improvement skills with proving ability to problem solve and proactively implement solutions.