职位描述 Key Responsibilities Assist customers with their inquiries and concerns in (English) via phone, chat, or email; Communicate effectively with customers, showing empathy and patience; Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required; Advocate the Trip.com culture both internally and externally; Assist with ad hoc projects assigned by Team Leads / Supervisors. Requirements Proficiency in both verbal and written (English); Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day; Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays; Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.); Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.

具有大专及以上学历。 英文流利，具备良好的英语书面和口头沟通能力。 具备较强的团队合作精神和沟通协调能力。 具有良好的问题解决能力和抗压能力。 熟练使用办公软件，如Microsoft Office（Word、Excel、PowerPoint等）。 具备较强的学习能力和适应能力，能够快速掌握新知识和技能。