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客户支持助理-退休返聘
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5-6万 上海 本科 10年及以上 招聘 1 人 预计佣金 2.2K 1天前刷新/3天前发布
外包
JD基本信息
岗位职责
Perform billing reconciliation and customer payment related document preparation as required, to make AR collection process faster. Periodically initiate reconciliations with customers or platforms, verifying invoicing data from customer/Platform with our HBS billing system, ensuring accuracy of amounts, dates, currency, and other key details Analyze and investigate reconciliation variances, and drive cross-functional collaboration to resolve issues. Issue invoices promptly based on reconciliation results, prepare the required supporting documents (reconciliation statements, invoice sheets, receipt vouchers, etc.) according to different customer requests, and deliver within timeline Support on contract process with sales and customer (manual contract preparation, non-standard contract review, chop approval flow submission etc), perform chop and document filing. Manage delivery, tracking, and acknowledgment of invoices and statements, ensuring client confirmation, alignment of reconciliation data, and proper archival. Communicate effectively with customers, account managers,finance, and platform contacts to resolve issues and exceptions in the reconciliation and invoicing processes. Organize and refine existing workflows, quickly spot issues, and deploy practical solutions to boost automation and standardization of reconciliation and invoicing processes.
任职要求
Bachelor’s degree;preferred fields include Finance, Accounting, Business Administration or related disciplines. 2–5 years in reconciliations, invoicing, invoice delivery, or related financial operations Hands on experience with SAP and Billing/invoice systems Strong Excel skills (formulas, pivot tables, VLOOKUP/XLOOKUP, SUMIF/COUNTIF, conditional formatting, data validation) with data analysis ability. Familiarity with invoicing processes, invoice management, and reconciliation workflows, AR handling. Excellent problem-solving, attention to detail, and data sense; patient, thorough, and quality-focused. Strong communication and cross-functional collaboration abilities; ability to work under pressure with a client-focused mindset. Excellent communication in written English with good communication skills Others: SAP/ERP/invoicing systems and financial software experience is a plus; basic document management and compliance awareness.
所属行业:
生物制药
职能分类:
客服专员
工作城市:
上海,招聘1人,详细地址:前滩世贸中心二期
职位要求
学历要求:
本科
工作年限:
10年及以上
技能/证书:
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薪资福利
年薪范围:
5-6万*12薪
薪资福利:
300-350/天
团队架构
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面试信息
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视频面试:
不可以接受
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