• Deliver day-to-day retirement and absence management services and support in accordance with Company policies and programs. • Identify continuous improvement opportunities and recommend solutions to improve overall outcomes, productivity, and accuracy. • Respond to employee inquiries and escalations, demonstrating a high level of customer service. • Lead data integrity efforts to ensure employee retirement and leaves programs are being delivered according to legal and company standards. • Consult with Total Rewards COE and/or third party vendors on product or service enhancements and/or changes. • In partnership with internal business partners and third party vendors, ensure that all quality control objectives are being met. • Partner with managers and team leads on training for internal and third party vendor resources as needed. 根据公司政策和计划提供日常退休和缺勤管理服务和支持. 识别持续改进的机会,并推荐解决方案,以提高整体成果、生产力和准确性. 回应员工的询问和升级,展示高水平的客户服务. 领导数据完整性工作,以确保员工退休和休假计划按照法律和公司标准交付. 就产品或服务的增强和/或更改咨询total rewards coe和/或第三方供应商. 与内部业务合作伙伴和第三方供应商合作,确保实现所有质量控制目标. 根据需要,与经理和团队负责人合作,对内部和第三方供应商资源进行培训.

有3年福利、缺勤管理或退休管理相关工作经验者优先 要求英语和普通话流利 需要管理多个任务/优先级的能力 需要强大的客户服务和响应能力 有利用salesforce或servicenow等案例管理系统的经验者优先