Job Title Customer Success Architect (CSA) – Infrastructure (OnPremises) (Windows / SCCM (MECM) / SQL Server) Role Summary The Customer Success Architect (CSA) – Infrastructure (OnPremises) is a customerfacing, deliveryfocused technical role responsible for driving stability, performance, and modernization outcomes for enterprise onpremises infrastructure environments. This role combines deep technical expertise in Windows Server, SCCM (MECM), and SQL Server with reactive troubleshooting, proactive advisory, and customer engagement, aligned to Microsoft Customer Success delivery motions. Key Responsibilities OnPrem Infrastructure Delivery Design, support, and optimize enterprise onpremises infrastructure including Windows Server, SCCM (MECM), and SQL Server Act as a technical authority for infrastructure architecture, operations, and troubleshooting Support standalone and hybrid environments, including integration with Azure and Microsoft 365 SCCM (MECM) Administer and troubleshoot Microsoft Configuration Manager (SCCM / MECM) infrastructure Support Client Health, Software Updates, OS Deployment (OSD), Application Management, and Reporting Troubleshoot SCCM infrastructure issues including site hierarchy, SQL connectivity, distribution points, and WSUS integration SQL Server (OnPrem) Deliver SQL Server administration and troubleshooting Support performance tuning, HA/DR (Failover Cluster, Always On Availability Groups) Handle migration, upgrade, patching, backup, security, and maintenance activities Drive rootcause analysis and remediation for reactive SQL incidents Reactive & Proactive Engagements Lead reactive troubleshooting scenarios with clear action plans and followthrough to closure Deliver proactive assessments, bestpractice guidance, and optimization recommendations Translate technical findings into customerconsumable insights and remediation plans Customer & Stakeholder Engagement Act as a trusted advisor to customers, CSAMs, and delivery stakeholders Communicate effectively with IT admins, infrastructure leads, and application owners Contribute to technical documentation, knowledge sharing, and IP reuse Required Technical Skills (NonNegotiable) Core Infrastructure Strong experience with Windows Server (2016 / 2019 / 2022) Deep handson expertise with SCCM / MECM infrastructure Advanced experience with SQL Server (2016–2022) administration SQL Server Solid understanding of SQL Server architecture & internals Experience with Performance tuning, HA/DR, Security, Migration & Upgrade Strong troubleshooting skills for complex reactive scenarios SCCM / Endpoint SCCM hierarchy design & troubleshooting Client deployment, update management, OSD, and reporting Integration with WSUS and SQL Server Nice to Have / Additional Skills PowerShell scripting for automation and troubleshooting Exposure to Azure (Arc, Azure Monitor, Azure Backup) Experience with Hybrid infrastructure scenarios Knowledge of Active Directory, DNS, Networking fundamentals Familiarity with CSA delivery motions (VBD / EDE / Reactive) Soft Skills & CSA Mindset Strong customerfacing communication and presentation skills Ability to own escalations and drive resolution Confident in handling highpressure production incidents Selflearner with continuous skilling mindset Comfortable working in shiftbased or flexible delivery models

Qualifications Bachelor’s degree in Computer Science, IT, or equivalent experience 10+ years of experience in Infrastructure / SQL / SCCM roles Experience in customerfacing, consulting, or support delivery roles preferred