Customer Success Architect (CSA) – Data & Analytics Location: Singapore (Onsite – 5 days per week) Work Arrangement: Full onsite presence required. Remote or hybrid work is not available. Role Overview The Customer Success Architect (CSA) – Data & Analytics is a senior, customer-facing role responsible for helping enterprise customers realize measurable business value from their data and analytics investments. The CSA acts as a trusted advisor, translating complex business, commercial, and operational data into actionable, executive-ready insights. This role bridges data & analytics with business strategy and executive storytelling, working closely onsite with customer leadership, account teams, and technical stakeholders. Key Responsibilities Customer Success & Value Realization • Partner with enterprise customers to align data and analytics initiatives with business outcomes. • Drive customer success plans focused on performance improvement, operational efficiency, and growth. • Support executive business reviews by translating analytics into clear, outcome-driven narratives. Data & Analytics Leadership • Guide customers on data and analytics strategy, business intelligence, and performance management. • Design and interpret executive dashboards, KPIs, and scorecards to support leadership decision-making. • Apply strong foundations in descriptive and diagnostic analytics, with awareness of evolving predictive and prescriptive practices. Data Storytelling & Executive Communication • Convert complex datasets and analyses into concise, compelling business stories for senior stakeholders. • Frame insights within commercial, operational, and market contexts to support strategic decisions. • Present analytics outcomes to regional and executive audiences. Stakeholder Engagement & Advisory • Serve as a trusted advisor to customer executives, business leaders, and technical teams. • Collaborate with account teams, sales, and partners to align business strategy, technology investments, and data initiatives. • Work onsite with customer teams through workshops, strategy sessions, and working engagements. Leadership & Capability Building • Support development of customer data literacy and analytical decision-making capabilities. • Mentor and guide teams on analytics-driven performance management. • Foster a culture of fact-based decision-making and continuous improvement. Critical Skills & Competencies Data & Analytics: • Strong expertise in business analysis and data analysis. • Experience with descriptive and diagnostic analytics for business performance. • Ability to design and interpret executive dashboards, KPIs, and performance scorecards. • Exposure to data science concepts, analytics tooling, and Python. Storytelling & Communication: • Strong ability to translate data into clear, actionable business narratives. • Executive-level presentation and stakeholder communication skills. • Proven ability to influence senior leaders through data-driven storytelling. Business & Strategy: • Strong commercial acumen across sales, marketing, and operations. • Ability to align business strategy with IT and data initiatives. • Experience operating in complex, multi-country enterprise environments. Leadership: • Senior leadership experience in customer-facing or advisory roles. • Trusted advisor mindset with strong executive credibility. • Strong collaboration, coaching, and relationship-building capabilities. Mandatory Requirement • Full onsite presence in Singapore is mandatory to support close collaboration with customer stakeholders and internal teams. Ideal Background • Senior experience in Customer Success, Data & Analytics, Business Consulting, or Enterprise Technology roles. • Background in engineering, analytics, or data-related disciplines. • Proven track record of driving business outcomes through analytics and executive engagement.

Customer Success Architect (CSA) – Data & Analytics Location: Singapore (Onsite – 5 days per week) Work Arrangement: Full onsite presence required. Remote or hybrid work is not available. Role Overview The Customer Success Architect (CSA) – Data & Analytics is a senior, customer-facing role responsible for helping enterprise customers realize measurable business value from their data and analytics investments. The CSA acts as a trusted advisor, translating complex business, commercial, and operational data into actionable, executive-ready insights. This role bridges data & analytics with business strategy and executive storytelling, working closely onsite with customer leadership, account teams, and technical stakeholders. Key Responsibilities Customer Success & Value Realization • Partner with enterprise customers to align data and analytics initiatives with business outcomes. • Drive customer success plans focused on performance improvement, operational efficiency, and growth. • Support executive business reviews by translating analytics into clear, outcome-driven narratives. Data & Analytics Leadership • Guide customers on data and analytics strategy, business intelligence, and performance management. • Design and interpret executive dashboards, KPIs, and scorecards to support leadership decision-making. • Apply strong foundations in descriptive and diagnostic analytics, with awareness of evolving predictive and prescriptive practices. Data Storytelling & Executive Communication • Convert complex datasets and analyses into concise, compelling business stories for senior stakeholders. • Frame insights within commercial, operational, and market contexts to support strategic decisions. • Present analytics outcomes to regional and executive audiences. Stakeholder Engagement & Advisory • Serve as a trusted advisor to customer executives, business leaders, and technical teams. • Collaborate with account teams, sales, and partners to align business strategy, technology investments, and data initiatives. • Work onsite with customer teams through workshops, strategy sessions, and working engagements. Leadership & Capability Building • Support development of customer data literacy and analytical decision-making capabilities. • Mentor and guide teams on analytics-driven performance management. • Foster a culture of fact-based decision-making and continuous improvement. Critical Skills & Competencies Data & Analytics: • Strong expertise in business analysis and data analysis. • Experience with descriptive and diagnostic analytics for business performance. • Ability to design and interpret executive dashboards, KPIs, and performance scorecards. • Exposure to data science concepts, analytics tooling, and Python. Storytelling & Communication: • Strong ability to translate data into clear, actionable business narratives. • Executive-level presentation and stakeholder communication skills. • Proven ability to influence senior leaders through data-driven storytelling. Business & Strategy: • Strong commercial acumen across sales, marketing, and operations. • Ability to align business strategy with IT and data initiatives. • Experience operating in complex, multi-country enterprise environments. Leadership: • Senior leadership experience in customer-facing or advisory roles. • Trusted advisor mindset with strong executive credibility. • Strong collaboration, coaching, and relationship-building capabilities. Mandatory Requirement • Full onsite presence in Singapore is mandatory to support close collaboration with customer stakeholders and internal teams. Ideal Background • Senior experience in Customer Success, Data & Analytics, Business Consulting, or Enterprise Technology roles. • Background in engineering, analytics, or data-related disciplines. • Proven track record of driving business outcomes through analytics and executive engagement.