II. Main Responsibilities 1. Equipment Fault Handling • Respond promptly to customers' equipment fault reports. Use methods such as telephone support, remote assistance, or on - site services to accurately diagnose the cause of faults. Develop and implement effective solutions to ensure the equipment resumes normal operation as soon as possible. 2. Equipment Maintenance and Upkeep • Regularly visit customers for on - site inspections and maintenance of non - standard equipment. Based on the equipment's operating conditions and customers' usage, formulate personalized maintenance plans, including equipment cleaning, inspection and replacement of key components, and performance optimization. This helps to extend the equipment's service life and reduce the failure rate. 3. Customer Training • Provide equipment operation and maintenance training for customers, including on - site explanations, operation demonstrations, and preparation of training materials. Ensure that customers can operate the equipment correctly and master basic maintenance knowledge and skills, thereby improving their proficiency in using the equipment and maintenance capabilities. 4. Technical Support and Feedback • Offer technical consultations and support to customers, answering their technical questions during equipment use. Collect customers' opinions and suggestions on equipment usage and promptly feedback to relevant departments such as R&D and production, providing a basis for product improvement and optimization. 5. Spare Parts Management • Be responsible for the inventory management of spare parts. According to equipment failure situations and maintenance requirements, promptly apply for and replenish spare parts. Track and statistically analyze the usage of spare parts to reasonably control the inventory cost of spare parts. 6. Service Reports and Records • Keep detailed records of service information such as equipment fault handling processes, maintenance conditions, and customer training content. Regularly prepare after - sales service reports, summarize and analyze equipment operation status and after - sales service work, providing data support for the company's after - sales service management.

III. Qualifications 1. Educational Background • A college degree or above in relevant majors such as Mechanical Engineering, Automation, Mechatronics, etc. 2. Work Experience • At least 1 year of after - sales service experience for non - standard equipment. Familiar with the structure, principles, and performance of non - standard equipment, and possess strong fault diagnosis and repair capabilities. 3. Skill Requirements • Proficient in relevant professional knowledge such as mechanical drawing and electrical control. Have excellent hands - on skills and the ability to solve on - site problems. Be able to skillfully use various maintenance tools and testing equipment. Familiar with common office software and automation programming software. 4. Communication Skills • Have good communication skills and a strong customer service mindset. Be able to communicate effectively with customers, understand their needs in a timely manner, and provide high - quality services. 5. Teamwork • Have a strong team spirit and be able to cooperate closely with various departments within the company to jointly complete after - sales service tasks. 6. Other Requirements • Be conscientious, hard - working, and able to adapt to frequent business trips.