"1. Responsible for managing orders and shipments including order entry, order acknowledgment, shipment arrangement, customer service helpdesk control 2. Communicate cross functions to fulfill order delivery on time 3. Complete weekly and monthly related reports including revenue, OTFP, past due, etc. 4. Coordinate customer complaint and special request with other functions to improve customer satisfaction 5. Deal with SAP operation and other necessary system maintain 1. 负责订单和发货的管理，包括订单录入，订单确认，发货安排，客服帮助台控制 2. 跨部门沟通，按时完成订单交付 3. 完成每周和每月的相关报告，包括收入，OTFP，逾期等。 4. 与其他部门协调客户投诉和特殊要求，提高客户满意度 5. 处理SAP操作和其他必要的系统维护"

任职要求（或另附件）Job Requirements "1. Minimum of a Bachelor’s degree required 2. Over 3years’ experience in industrial customer service, project management, material planning or purchasing 3. Strong ERP system knowledge 4. Be knowledgeable on industry and logistic 5. Excellent skills and good command on written and oral English 6. Microsoft Office software skills required 7. Have good communication and show leadership on cross function work to reach target 8. Willing to bear the work pressure 1. 本科以上学历 2. 3年以上工业客户服务、项目管理、物料计划或采购经验 3. 具备ERP系统知识 4. 熟悉工业和物流 5. 良好的英语听说读写能力 6. 熟练使用微软办公软件 7. 有良好的沟通能力，并在跨部门工作中表现出领导能力以达成目标 8. 愿意承受工作压力"