Provide service and customer support during field visits or dispatches. Tie workflow to schedule. Manage all on site installation, repair and maintenance tasks. Diagnose errors or technical problems and determine proper solutions. Properly escalate unresolved issues to HQ FAE Team. Produce timely and detailed service reports to the HQ FAE Team. Follow all company’s filed procedures and protocols. Cooperate with technical team such as R&D and Engineering Team and share information across the organization. Comprehend customer requirements and make appropriate recommendations/briefings. Provide prompt and accurate feedback to customers. Build positive relationships with customers. Provide a certified training to either the customer or testing house in order to enable them to some of Technoprobe processes.

學士,微电子相关专业 Bachelor degree, major in microelectronics. 相关工作经验，需操作显微镜量测，个性需谨慎耐心。 With related experience, Be able to operate under the microscope. With cautious and patient personality.